Seoul's Mapo District said it has resolved more than 85% of resident complaints submitted through "Baro Baro Communication Phone," a text-messaging channel that reports directly to the district mayor.
Of the 436 complaints filed through the service between July and September, 372, or 85.3%, were addressed, the district said on the 6th.
Under the system, residents send policy proposals or reports of everyday inconveniences by text message. Mapo District Mayor Yoo Dong-gyun reviews them himself and works with the relevant departments to find solutions.
Acting on resident complaints, the district this month extended free parking at the district office lot for participants in swimming classes at Mapo Youth Naru, raising the allowance to one hour from 30 minutes after classes end.
The district also reduced the number of side dishes served at its senior meal program to four from six while improving quality and nutrition, and plans to install a speed bump in front of the Mapo Youth Culture House later this month.
"Residents' voices are the most important signal telling us where our administration should be headed," Yoo said.
